🌟 About Our Peach Gum Dessert

• What exactly is your peach gum dessert? 

Our peach gum dessert uses the traditional “Tears of Peach Blossom” reinvented with a modern twist. We take premium peach gum resin as our heritage star ingredient and slow-stew it into an amber, bouncy, jelly-like dessert. Unlike a typical diluted Tong Sui, our formula is completely undiluted, allowing you to enjoy a refreshing and soothing chilled treat straight from the bottle.

• Why is the ready-to-eat peach gum not consistent in size, shape, colour and density?

We use only premium, natural peach gum resin with minimal processing. Every “Tears of Peach Blossom” has its own unique shape, size and colour. As our products are handcrafted with this natural ingredient, variations in colour, shape, size, density and texture will naturally occur, making every single bottle unique. 

• I noticed a tiny dark speck/fragment in my bottle. Is this normal?

Yes, absolutely. Our peach gum is 100% natural tree resin harvested straight from the orchard with minimal processing. While we meticulously hand-clean and sort every single batch, tiny natural fragments of tree bark, twigs, or leaves may occasionally remain. These specks are a normal characteristic of authentic, natural peach gum and are completely safe to consume. 

• Is this vegan-friendly?

Yes! Peach gum is a 100% plant-based resin harvested from peach trees, making it a fantastic vegan alternative to traditional bird’s nest.

• Are there any preservatives or added sugar? 

Our products are slow-stewed fresh upon order with no added colourings, preservatives and additives. To maintain a perfect balance between health and taste, our products have little or no added rock sugar. 

🌿 Consumption & Wellness

• Can everyone consume peach gum? 

Traditionally, peach gum is considered a "cooling" ingredient and is known to "activate blood". It is not recommended for young children, pregnant or nursing women, or individuals on specific medication. If you feel unwell or have medical concerns, please consult a healthcare professional.

Important Wellness Note: 

Please note that The aura peach products are ready-to-eat food items. This ritual supports a holistic lifestyle and is not intended to diagnose, treat, or cure any condition. Individual results may vary based on unique body constitutions. 

• How much peach gum dessert can I consume per day?

Our recommended serving is up to 200g per day (equivalent to one standard bottle or 2.5 miniature bottles). Your well-being is our priority, so please enjoy it in moderation. Because everyone's body constitution is unique, you may want to start with around 600g per week to see how your body adjusts. Since peach gum naturally absorbs water, we also recommend drinking a glass of water after consumption to assist with digestion.

• How do I adjust the consistency if it thickens? 

Because our formula is completely undiluted, your peach gum will naturally thicken and set into a jelly-like gel when chilled. You can enjoy this luxurious, amber, bouncy texture straight from the bottle, or simply stir in a splash of water to reach your preferred consistency. 

• Can I drink it warm?

Absolutely. While many love it chilled, you can also enjoy it at room temperature or warm. If reheating, simply pour the dessert into a heatproof bowl and warm it gently before consuming.

❄️ Storage & Shelf Life 

• How should I store it and what is the shelf life? 

To ensure proper cooling, please remove the peach gum dessert from the cooler bag before placing it in the refrigerator.

Keep it refrigerated at 2–4°C. Our dessert is freshly prepared with zero added preservatives, so it is best enjoyed within 3 days after your collection or delivery date. Please consume it immediately once opened.

• Can I freeze it?

We generally do not recommend freezing the cooked peach gum. Freezing can change the bouncy jelly-like texture of the peach gum. It is best enjoyed chilled from the fridge.

📋 The Pre-Order Process 

• How do I place an order? 

We operate on a pre-order basis to guarantee maximum freshness. To secure your fresh batch, please click here to browse our menu, select your items, and choose your preferred collection or delivery slot during checkout.

• What is your order turnaround time?

We close pre-orders 72 hours before collection or delivery to allow for order processing and fresh preparation. Slots can fill up earlier, so we recommend ordering ahead! For example, if you order on Monday at 4:00 PM, your order will be ready on Thursday. In the rare event that an item sells out due to ingredient availability, our team will contact you by the next working day to arrange an alternative or a full refund.

• How do I know my order is confirmed?

Once your payment is received, we will send an order confirmation via WhatsApp by the next working day. If you do not hear from us by then, please reach out to us with your payment proof.

💰 Payment Details 

• What payment methods do you accept?

We accept payments via PayNow.

• When and how should I make my payment?

After you submit your order, please proceed to make payment via PayNow. 

🚗 Fulfillment & Delivery

• Do you offer self-collection or delivery?

We offer both self-collection and delivery to selected areas. You can select your preferred option in your order.

• What is the self-collection location?

For your convenience, our collection location is the pickup/drop-off point located at Tampines Ave 1 (Singapore 529779). Because this is a quick drop-off zone, our team will only be present during your selected checkout time slot. We will WhatsApp you the pickup instructions once your order is confirmed. 

• Where can I find the collection and delivery dates? 

The available collection and delivery dates are displayed in your cart before you checkout. If you need to request a date that is not listed, please  Tap here to Chat. Our chat hours are Mon–Fri (11am – 6pm), and we will get back to you by the next working day.

• What if I cannot reach on time?

Please WhatsApp us at 83919909 at least 1 hour before your slot to notify us of any delays, so we can ensure your fresh orders remain properly chilled.

• Can I change my self-collection date? 

Once your collection date is confirmed, it is final and cannot be rescheduled. Because our products are freshly prepared to order, we are unable to offer changes or refunds. To prevent food waste, you are welcome to arrange for someone else to collect the order on your behalf. Please inform us via WhatsApp at least 1 hour prior to your slot with their details.

• What happens if I am not able to collect it? 

 To prevent food waste, you are welcome to arrange for someone else to collect the order on your behalf. Please inform us via WhatsApp at least 1 hour prior to your slot with their details.

• What happens if I forget to collect it? 

All our items are freshly prepared without added preservatives. To maintain food safety and quality, uncollected orders will be disposed of after 8:00 PM on your scheduled pickup date if we are unable to reach you. Please note that no refunds or replacements will be provided for uncollected items. Thank you for your understanding!

• How much is the delivery fee?

The delivery fee is SGD15, subject to changes without prior notice.

• What is the delivery time slot?

The available delivery dates and time slots are displayed in your cart before you checkout. If you need to request a date that is not listed, please  Tap here to Chat. Our chat hours are Mon–Fri (11am – 6pm), and we will get back to you by the next working day.

• Is my delivery time slot confirmed once I made the payment?

We will do our best to match your preferred delivery slot with our third-party courier's availability. If we need to adjust the timing, we will WhatsApp you the new delivery slot for your confirmation before processing your order. In the rare event that no courier matches your timing, our team will contact you by the next working day to arrange an alternative or a full refund.

• Can I change my delivery date or address? 

Changes, cancellations, or address modifications cannot be accepted once your delivery has been scheduled with our third-party courier. Please ensure your delivery details are accurate before placing your order. If you notice an error immediately after ordering, please WhatsApp us right away.

• Will your courier contact me when they arrive?

Yes. Our third-party couriers will contact you or ring the doorbell upon arrival. They operate on a strict 5–10 minute waiting window. Please monitor your delivery slot closely to ensure someone is available to receive your fresh order immediately.

• What happens if there is no one present at the delivery location?

If our third-party courier cannot reach you, your order will be left at your door. To protect your items, we pack everything in a complimentary cooler bag with an ice pack, which keeps food chilled for 1 to 2 hours (including courier transit time). Please ensure someone transfers your items into the refrigerator within 30 minutes of arrival. We cannot be held responsible for food quality, spoilage, or loss once left unattended. 

• What should I do if the order I received is incorrect?

Please check your physical items against your WhatsApp order confirmation upon delivery. If anything is incorrect, please contact us via WhatsApp within 1 hour with a clear photo of the items received. We will look into the matter immediately and assist you with a resolution.

• Do you provide disposable bowls and cutleries?

In our efforts to reduce single-use waste, cutlery is not provided. We invite you to enjoy this delicious ritual with your favourite teaspoon at home or the office.

🛑 Changes & Returns

• Can I cancel my order and get a refund?

Our peach gum concentrate is slow-stewed fresh upon order and your production slot has been reserved exclusively for you, we cannot accept cancellations once your order is confirmed. Cancellations and change-of-mind refunds will not be entertained.

• Can I return or exchange my order and get a refund?

Due to the fresh, perishable nature of our food items and strict food hygiene standards, all sales are final once payment is completed. We strictly do not accept returns, exchanges or offer refunds. 

• When would I be eligible for a refund?

In the rare event that we are unable to fulfill your order due to unforeseen circumstances, we will contact you immediately via WhatsApp to arrange a solution. In such cases, if you opt for a refund, it will be processed and returned to you within 5 working days.